Complaints

Any complaint must be directed to the Customer Relations Department, through the contact form provided on the section’s website. , from the country and from abroad (normal rate). What happens after filing a complaint?

  1. The resolution process begins:
  • register your complaint and you will receive a registration number.
  1. We also investigate:
  • we maintain confidentiality, in accordance with the law;
  • we treat each referral with integrity and respect;
  • we investigate the matter thoroughly and objectively;
  • we recognize when we make a mistake and quickly implement the necessary corrective measures.
  1. We return to you:
  • with the answer that will contain the result of the investigation, the official position of the company, the motivation between the right solution and the actions to be taken;
  • if the answer is negative, it will be justified.